Klia2 Privacy Policy — Protection of Malaysian Users' Information
This Privacy Policy explains how klia2 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia. Please read it carefully to understand your rights and responsibilities with respect to your data privacy.
Effective date: 1 January 2026. This policy may be updated from time to time.
Types of Information We Collect
When you register and use the klia2 platform, we collect various categories of information to ensure the service runs smoothly, securely, and relevantly for you.
Account Information
This includes your full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your klia2 account.
Device & Browser Information
We collect technical information such as device type, operating system, browser type, IP address, and language settings. This data helps us optimise the platform display across a range of devices, including the Android and iOS smartphones used by Malaysia users.
Payment Information
To process deposits and withdrawals in MYR (RM), we collect the necessary transaction information. klia2 does not directly store full card numbers or sensitive banking details — all processing is handled through secure, encrypted payment channels.
Usage Data
We record platform usage activity such as pages visited, games played, bets placed, and access times. This data is used to improve the user experience and detect any suspicious activity.
How Your Information Is Used
Your personal information is used to verify your identity, prevent unauthorised access, and keep your klia2 account secure at all times.
Payment data is used solely to process deposits and withdrawals in MYR via your chosen method, including TNG eWallet and FPX.
Usage data helps klia2 understand how users interact with the platform, enabling us to improve features, reduce load times, and tailor content for users in Malaysia.
Cookies & Tracking Technologies
Klia2 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main categories of cookies:
- Essential Cookies: Required for core platform functions such as login, session security, and navigation. These cookies cannot be disabled without affecting platform usability.
- Performance Cookies: Collects anonymised data on how users interact with the platform to help us improve site speed and responsiveness, particularly for mobile users.
- Functional Cookies: Saves your preferences such as language, region, and display settings so you don't have to reconfigure them every time you log in.
You can manage cookie settings through your browser. However, disabling certain cookies may affect the functionality of the klia2 platform.
Data Storage, Security & Sharing
Klia2 uses SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Passwords are stored in a protected form using industry-standard encryption techniques. Account information and transaction records are kept on secure servers with strict access controls.
Access to users' personal data within klia2's internal systems is restricted to staff who require that information to perform their duties, and who are bound by strict confidentiality agreements.
Klia2 does not sell or rent users' personal information to any third party for marketing purposes. We only share information in the following limited circumstances:
- Trusted payment processors to complete your RM transactions
- Technical service providers that support platform operations
- Government authorities or regulatory bodies where required under Malaysian law
- In cases of suspected fraud for investigation and user protection purposes
Your Rights as a klia2 User
As a klia2 platform user in Malaysia, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you.
You may request corrections to any inaccurate or incomplete information via your account settings.
Under certain circumstances, you may request the deletion of your personal data from our systems.
You may request that we restrict the processing of your data in permitted circumstances.
To exercise any of the above rights, contact the klia2 support team by email: [email protected]. We will process your request within a reasonable timeframe subject to applicable legal requirements. For more information on the platform's terms of use, please refer to Terms & Conditions ours.
Policy Changes & How to Contact Us
Klia2 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, Malaysian legal requirements, or platform enhancements. Users will be notified of any material changes via in-platform notifications or email.
The effective date of the latest version of this Privacy Policy will always be displayed at the top of this page. Continued use of the platform after any amendments take effect will be considered acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by klia2, please get in touch:
- Email: [email protected]
- Through the in-platform help centre after logging in to your account
You can also visit the FAQ us for answers to frequently asked questions about account privacy and security.
Your Privacy Is Our Priority
Klia2 is committed to protecting the personal information of every user in Malaysia. Create an account today and enjoy a sports entertainment platform that is safe, transparent, and optimised for the best mobile experience.