Klia2 Responsible Gaming — Play Healthy, Live Balanced
Klia2 believes that online entertainment should be fun and controlled. This page offers guidance, self-control tools, and support resources to help keep your gaming experience positive and harm-free.
Klia2's Commitment to Responsible Gaming
At klia2, responsible gaming is more than just a phrase — it is a commitment we take seriously. As an entertainment platform serving users across Malaysia, we recognise that a small number of users may find it difficult to control their playing habits. That is why we provide information, guidance, and self-control tools accessible to all klia2 users.
Online gaming should be treated as entertainment — not as a source of income, a way to solve financial problems, or an escape from stress. When gaming starts to affect your daily life, social relationships, or financial stability, it is a sign that you need to take steps to restore balance.
Klia2 fully supports efforts toward a healthy and responsible gaming culture in Malaysia. We do not encourage excessive gaming in any form.
Recognise the Signs of Risky Behaviour
Recognising early warning signs is the first step toward getting help. Please honestly consider whether any of the following apply to you:
Playing with money meant for essential needs such as rent, food, or bills.
Chasing losses by placing bigger bets in the hope of winning back money already lost.
Spending increasingly long hours playing to the point of neglecting work, family, or your health.
Borrowing money or selling assets to fund continued play.
Feeling anxious, irritable, or stressed when unable to play or when trying to stop.
Hiding gaming activity from family members or close friends out of shame or guilt.
If you recognise two or more of the above signs in yourself, we encourage you to use the available self-control tools or seek professional help.
Set Time & Budget Limits Before You Start Playing
One of the most effective ways to gamble responsibly is to set clear limits before you start your session. klia2 encourages all users to follow these steps:
- Decide how long you will play before starting a session.
- Use your smartphone's timer as a reminder.
- Stop when your set time is up, regardless of how the game is going.
- Set a maximum amount in MYR (RM) that you are comfortable losing.
- Never gamble with borrowed money or emergency savings.
- When the limit is reached, end the session even if you feel you are "almost winning".
Self-Control Tools on the klia2 Platform
Klia2 users can contact the support team to set daily, weekly, or monthly deposit limits in MYR to help manage their spending.
If you need a step back from the platform, you can request a temporary cooling-off period — whether for a few days or a few weeks — to help you regain perspective.
Users who feel they need a longer-term break from the platform can apply for self-exclusion. The account will be blocked for the requested period and cannot be reactivated early.
To use any of the facilities above, contact the klia2 support team via email at [email protected]. Requests will be processed within a reasonable timeframe.
Underage Protection
Klia2 strictly prohibits use of the platform by anyone under the age of 18. This is an absolute policy with no exceptions. All users are required to verify their age during account registration.
We understand parents and guardians may share devices with their children. Here are steps you can take to protect minors:
- Do not share your klia2 login credentials with anyone, including children.
- Always log out of your account after each session on any shared device.
- Use a strong password and keep it safe to prevent easy guessing.
- Use available parental control software to restrict children’s access to gambling websites.
If you suspect that someone under the age of 18 has accessed the klia2 platform, please contact us immediately at [email protected].
Seek Professional Help When Needed
Asking for help is a sign of strength, not weakness. If you or someone you care about is struggling with a gambling problem, professional support resources are available in Malaysia.
Signs that you may need professional help include:
- Unable to stop playing despite intending to do so
- Serious financial difficulties resulting from gaming activity
- Personal relationships or work life severely affected
- Feelings of hopelessness, depression, or negative thoughts linked to gaming activity
Do not wait until things get worse. Speaking to a doctor or counsellor, or reaching out to a mental health organisation for ongoing support, is a smart and courageous step.
Klia2 can also be reached at [email protected] for information on the self-control options available on our platform. For general questions about your account and the platform, visit FAQ Page us.
- Play only with entertainment money you can afford to lose
- Set a time limit and budget for each session
- Do not play when you are stressed, feeling low, or under the influence of alcohol
- Take regular breaks and make time for other activities in your life
- Never chase your losses
- Talk to someone you trust about your gaming habits